Get Customer Feedback at Scale:
By asking each of your customers for feedback, you are engaging in a valuable conversation with them. Many times when you ask for honest feedback you will find customers that were unhappy about something you never would have considered. By asking for feedback and listening to them after the visit or sale you will know if they are happy or not. !
What if you never asked? How many customers are walking out the door never to return. Or worse, what if they are telling their friends or leaving a bad online review just because of some mis-communication that could have easily been fixed?!
Automatically Publish Your Testimonials:
Capture testimonials from your happy customers that can be published to your website easily. Review Quarry automatically marks them up in schema.org Review format that Google understands and crawls. This may result in rich snippets showing with search results for the testimonials page, and always results in unique, original content from your customers being added to your website. This content will contain text and keyword phrases you never would have thought of yourself.
Increase Online Reviews on Google and Your Industry Specific Sites:
After positive feedback, we make it easy for your customers to leave you online reviews across the web by providing direct links to the review sites your want to feature on your thank-you page. This leads to a steady stream of online reviews on the most important review sites for your business and industry that builds over time without you having to do anything extra.
Increase Repeat and Referral Business:
This automated follow up process also helps you identify who your “promoters” are, so you can take extra special care of them and help them spread the word about your business.
Getting a new customer is 6x more expensive than keeping an existing one. By following up with your customers after the sale, you are initiating the valuable “post-sale conversation” – which leads to happier customers who come back for more business and tell their friends and family about you too.
Better Search Results and Conversions!
The testimonials on your website are viewed by Google as unique content from your customers, containing keywords that prospective customers are searching for. Rich snippets, online reviews from 3rd party sites – all of these things add up to better search results and conversions, leading to more new customers for your business.